FAQs
What are the shipping times for your products?
We take two days to process your order and then 4 to 12 business days to deliver it to you.
Do you ship worldwide?
Unfortunately, no. We deliver to the following countries: Canada, Germany, France, Italy, United Kingdom, and the United States.
If you want shipping to your country, please contact us at the email address: support@furryfresh.shop
Where do you ship your product from?
Our offices are located in Quebec, Canada. Our international warehouse, on the other hand, is located in China.
Do you provide tracking information for the product?
Yes, wait 3 days after your order and request it by email at support@furryfresh.shop
Some items are missing from my order, what happens?
Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive soon.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: support@furryfresh.shop and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Quebec, Canada.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or want to inquire about it, please contact us by email at the following address: support@furryfresh.shop
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. However, if you still want a refund on your order, we can of course process the payment, provided that the request is made within 14 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy at the link to the refund policy."